GIVING YOU THE BEST START
Once you buy a Mobile phone from CTM, your service should be operating within the next working day. If we cannot activate your Mobile services by then, you can claim 100 minutes of free local airtime.
Register with CTM's Internet service from any of CTM shops, your account will be activated within 2 working days. If we cannot connect you as promised, you are entitled to one month's free Internet service charge.
Assuming access can be gained to the customer's premises as scheduled, we can install your residential telephone line within 7 working days of registration or on the later date agreed with you. Once again, if we cannot connect you on time, you will be compensated with a month's free line rental.
Our mobile phones, telephones and other equipment strictly adheres to international standards and specifications. If any of our equipment is not functioning, so long as the problem is not due to negligence or misuse you can return it in original condition within 7 days and we will replace it.
EASY TO DO BUSINESS WITH
Doing business with CTM is easy. Our 24-hour No. 1 Hotline 1000 answers your general enquiries or provides billing information within 20 seconds.
EXCELLENT NETWORK QUALITY CTM
prides itself on the excellent quality of our mobile phone reception. If you encounter a poor connection, you can report the quality problem within an hour of making the call and CTM will follow up and credit you with 1 minute of free local airtime.
We make Internet access easy and enjoyable. Our dial-up service is optimised and tested. We strive hard to ensure your connections are available and efficient. In the event that you cannot access the Internet due to a system lockout and the service cannot be resumed within half an hour after reporting the fault to our 'Helpdesk' and we will credit you with 1-hour on the Internet free of charge.
Our guarantee is the best IDD connection or your money back. So if you encounter static or any other poor line quality on our 00 or 01 service, report the problem within an hour of making the call and CTM will take deduct 1 minute's charge from that call.
ACCURATE BILLING AND FLEXIBLE PAYMENT
Part of our world-class customer service involves accurate billing records, timely payment reminders and continuous development of automated payment channel -- bringing you the greatest flexibility and convenience. If you specify a billing address on your fixed or mobile telephone application form and we incorrectly address your bill, you can claim one month s fixed telephone rental or 100 minutes of free mobile local airtime.
If you always pay your bills on time, we promise to remind you of any occasional overdue payment through our advanced computer voice system before disconnecting the service. If we cannot to provide you with a reminder, the reconnection fee is free of charge.
EXCELLENT AFTER SALES SERVICE
We are dedicated to keeping you communicated by maintaining your Mobile phone connection. If repairing your CTM handset takes more than 3 working days, CTM will loan you a free replacement. If the same problem/symptom occurs again within a month, so long as the fault is not caused by negligence or misuse, CTM will waive any maintenance charge and again fix your phone free-of-charge.
We aim to keep you connected to the 'information superhighway' of the Internet. If you encounter any difficulty with your set-up or connection, our on-site support team is available to restore your home or office link to the world-wide-web within 3 working days. In the event of a recurring problem, you will not be charged for an additional on-site support visit.
Assuming access can be gained to the customer's premises, repairs to your fixed telephone line will be completed by the end of the next working day or the later date agreed with you. If we fail to repair your telephone line on time as promised, you can claim 1 month's free line rental.
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