Inbound Call Center Services – We TAKE Calls for You:
Inbound Services focus on taking the incoming phone calls for your business or organization, including telephone answering, order processing, dispatch and help desk services.
Outbound Call Center Services – We MAKE Calls for You:
Outbound Services focus on making outgoing phone calls for your business or organization. Examples include telesales, telemarketing and market research.
Automated (Electronic) Services – We AUTOMATE Processes for You:
Electronic Services are about automating processes for your business or organization. Examples include interactive voice response (IVR), voicemail and dealer locator.
Business Process Outsourcing (BPO) – You DELEGATE the Business Process to Us:
When you delegate the entire Business Process to us, any Inbound, Outbound or Electronic Service can be entirely outsourced.