What is eSIM?
eSIM is an embedded chip that digitizes the physical SIM card. Customers only need to use a device that supports eSIM functionality, without the need for physical SIM card.
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Why choose eSIM?
Convenient Management Features
1. Multi-SIM Management
• Device can store multiple mobile no. simultaneously, perfectly distinguishing between work, personal, or roaming uses to meet diverse communication needs.
2. Instant Switching Technology
• When traveling, eSIM can be quickly activated without the need for physical SIM card changes, ensuring a smooth and simple operation.
3. Seamless Transfer Support
• Mobile no. and data can be transferred anytime, allowing you to switch to any device that supports eSIM, offering flexibility and convenience.
Security Protection Mechanisms
1. Physical Risk Exemption
• Utilizing embedded chip design, it thoroughly addresses physical issues such as traditional SIM card damage, loss, or poor contact.
2. Enhanced Cybersecurity Architecture
• Chip-level encryption is bound to the device hardware, preventing malicious tampering and unauthorized duplication, ensuring the security of communication data and personal information.
Ultra-Fast Activation System
1. Instant Online Activation
• Skip the physical SIM card, remote authentication quickly activates the service, allowing immediate use without delay.
2. Smart Configuration Guidance
• Optimizes scanning pairing and network registration processes, enabling rapid completion of the entire configuration, significantly lowering the technical barrier.
CTM eSIM Service – Compatible to Mobile, Smart Watch & Tablet
| For Handset / Tablet | For Smart Watch | |
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For daily use, suggest to choose: |
For the elderly or children, suggest to choose: |
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Monthly Plan
All local / 3-destinations plan launched by CTM support eSIM application. For existing customers applying for eSIM for the first time will be exempted from the smart card replacement fee. |
Prepaid Card Plan - 5.5G (5G-A) Chill Card
• One Prepaid Card covers 3 destinations. Enjoy stable connection in Mainland China, Hong Kong & Macau! • Auto activates the “CTM Buddy” unlimited voice ($10) and unlimited CTM Wi-Fi, allows you to have seamless communication with your relatives and friends at any time. • Free Caller's Line Identification Service. • Enjoy CTM Bonus Points Reward Scheme • 180 Days Validity |
Smart Watch eSIM ‘Family’ Number Plan (Monthly Plan)
The “eSIM ‘Family’ Number Plan” is a monthly plan that assigns an individual number to an eSIM smartwatch, and enjoy independent voice, data and SMS usage on it, , and enables the smartwatch to function like a mobile phone. |
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Click to“Newly apply for monthly” |
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For travelers with overseas needs, suggest to choose: Once Mobile Data Service |
For visitors to Macau, suggest to choose: Once Mobile Data Service |
For personal use, suggest to choose: |
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Data Roaming Plan - Asia & Oceania:
• Throughout 38 Asian & Oceanian countries / destinations • Seamless international roaming connection, online anytime & anywhere • 15 Days Validity |
321 Data Card:
• Mainland China / Hong Kong / Macau Share Data Usage • 30 Days Validity |
Smartwatch eSIM 'One Number Sharing' service (Monthly Plan – Value added Services)
Customers can apply their current monthly plan to their smartwatch with this value-added service, set up network connectivity, and share the same mobile phone number and monthly plan with their phone. Both the phone and the watch can be used independently, regardless of distance. |
Terms and Conditions
Mobile Monthly Plan
- CTM will issue a physical SIM card for customers and their services to use CTM mobile services.
- For existing CTM Mobile Services customers want to change Physical SIM card to eSIM can visit CTM shop / online application, the first application fee is waived, customers , you can keep your existing number. Subsequent upgrades will be charged $50.
- In case of eSIM lost, being stolen or damaged, expired or invalid etc. any other reasons, you can contact No.1 Hotline 1000 to report it. Once reported, the eSIM service will be immediately deactivated.
- All service is based on CTM “Acceptable Use Policy (AUP)” and the “Provision of Mobile Service”.
Prepaid Card
- CTM will issue a physical SIM card for customers and their services to use CTM mobile services.
- For existing CTM Prepaid Card customers want to change Physical SIM card to eSIM can visit CTM shop / online application, the first application fee is waived, customers , you can keep your existing number. Subsequent upgrades will be charged $50.
- After successfully purchasing eSIM prepaid card, customers must activate the prepaid card and complete real name registration within 180 days.
- In case of eSIM lost, being stolen or damaged, expired or invalid etc. any other reasons, you can contact No.1 Hotline 1000 to report it. Once reported, the eSIM service will be immediately deactivated.
- In case of eSIM lost, being stolen or damaged, expired or invalid for whatsoever reasons, the card will not be replaced, the residual balance will not be refunded or transferred and the mobile number will not be retained by customer.
- All service is based on CTM “Acceptable Use Policy (AUP)” and the “Provision of Prepaid Card Service”.
- For more details about CTM Prepaid Card services, please refer to the "Prepaid Card Important Notes".
Smart Watch:
- This service does not support usage outside of Macau.
- Above service is not applicable for converting eSIM to physical SIM nor physical SIM to eSIM applications.
- The Mobile No. in the “eSIM ‘Family’ Number Plan” service plan is automatically allocated by the system, and not accepted designation by the customer.
- Applications for hidden caller ID, changing number, roaming data package, international communications and 1 Card Multi No. Plan are not accepted for the “eSIM ‘Family’ Number Plan”.
- If the smartwatch has been lost or stolen / customers want to cancel the service, customers are required to visit CTM shops to cancel the service in person and re-apply for the service if they want to use it again.
- All service is based on CTM “Acceptable Use Policy (AUP)”, “Smartwatch eSIM ‘Family’ Number Plan” and “Smartwatch eSIM 'One Number Sharing' service”.
