Customer Benefits

In order to let our customers enjoy a more comprehensive and higher quality service, we deliberately selected a variety of benefits so to let customers enjoy more exclusive offers while using our telecom service. Customer benefits include “Bonus Points Scheme”, CTM ‘Buddy’ Offers, “no.1 Club” and “CTM Visa Card”, these programs aimed to bring more exclusive offers to CTM customers.


CTM ‘Buddy’ Offers

As long as you become CTM customers#, you are entitled to enjoy our exclusive offers:

 

 

- CTM Birthday Offers*

 

 

- Free 680 birthday bonus points

 

 

- “Unlimited Birthday Celebration Offer” on birthday date

 

 

Free Local voice airtimes

 

 

Unlimited usage of Data for 4G+ customer

 

 

- 20% OFF on purchase of Élysée Birthday Cakes**

 

 

- The “CTM Buddy App” Service (Details)

 

 

# Excluding Business Customers and Prepaid Card Customers.

 

*Only applicable to Mobile Service Monthly Package Plan Customers.

 

**This offer is required to redeem at Élysée Bakery Macau by showing birthday SMS with “Buddy Club” e-Membership Card within 30 days.

 

 

 



CTM Bonus Points Scheme

 

1. How to participate in the CTM Bonus Points Scheme

Eligibility: Applicants must be CTM customers (except for customers registered under the name of a company). Each customer who registered CTM services is entitled to one Bonus Points account. Each Bonus Points account may hold up to three subdivided unit accounts, depending on the types of services customers are subscribed to. Each unit account includes Bonus Points earned and accumulated based on the consumption of the relative service.

 

2. The Calculation of Points and Valid Period

A. Automatic Bonus Points integration that’s effective to manage enabling customers to easily redeem gifts from a large selection


Mobile, Fixed-line and Internet services (including Prepaid Card^) registered with the same customer name are automatically integrated into the same Bonus Points account.

 

B. A unified Bonus Points expiry date that’s convenient and effective to manage. Warm SMS Reminder of the Bonus Points Expiry Date*


Each service unit account has the same expiry date managed under the integrated Bonus Points account. Bonus Points can be accumulated and are valid for 15 months from the date that the integrated Bonus Points account was set up. All expired points from mobile, Internet and Fixed-line unit accounts will be deleted and new points will start accumulating again after the expiry date.

 

3. Earn Bonus Points

Multiple channels to earn Bonus Points to redeem and enjoy your favourite gifts

 

Mobile service Bonus Points

§ Mobile monthly bill statement: $1=1 Bonus Points

§ Value of prepaid card top ups: $1=1 Bonus Points

 

Internet service points

§ Internet monthly bill statement: $1=1 Bonus Points

 

Fixed-line service points

§ Fixed-line monthly bill statement: $1=1 Bonus Points

 

^ Only applicable to Prepaid Card customers who registered under a real name.

* Customers are required to register the contact number at CTM Buddy app.

 

Go to "My Bonus Points"


no.1 Club

Thank you for the long term support to us. From 1 November 2011,customers with $250 or above Mobile Service Monthly Package Plan, Broadband and Mobile Broadband (Time Base) Unlimited Plan Customers will be a member of “no.1 Club” automatically, to enjoy derive no.1 Offer. “no.1 Club” is pleased to introduce and increase many more "no.1 Club" exclusive merchants’ offers and privileges to our members.

 

Exclusive CTM Benefits:

 

- Dedicated no. 1 Priority Hotline: 1778^

 

- Enjoy no.1 Club Priority Center*

 

- Over hundred year round / festival exclusive merchant offers

 

- Exclusive member’s only offers / activities

 

- Special mobile number for selection∆∆

 

- Free SIM Card for lost / damaged SIM Card#

 

- 12% OFF for handset maintenance charges##

 

Birthday Privileges:

 

- Complimentary 1,880 Bonus Points Reward

 

- 50% OFF on selected items

 

- no.1 Surprise Gift

 

- “Unlimited Birthday Celebration Offer” on the day of your birthday: Unlimited usage of Data and airtime for 4G+ customers~

 

For more information regarding the no.1 Club and relevant merchant offers, please visit CTM Buddy mobile app or www.ctm.net. Once again, thank you for your continuous support of CTM. We will keep striving to bring the ultimate special offers exclusively for you and, as always, continue to provide the highest quality and most reliable Telecommunication Services to our valued customers.

 

Download CTM Buddy mobile app:

^ Offer applies to no.1 Club Mobile Costumers and is not applicable to Mobile Broadband (Time Base) Customers.

 

* no.1 Club Members can call 1778 / 1000 or use CTM Buddy mobile app to make an appointment. Applicable for Praia Flagship CTM, Pedro Coutinho Flagship CTM, CTM TELECENTRO Concept Store (Taipa), CTM 4G+ Concept Store and CTM Iao Hon Shop.

 

∆∆ Only applicable to customers applying for new Mobile Service under the same name as the no.1 Club Members.

 

# Offer includes only up to two exchange charges per year, but excludes the spectrum fees.

 

## Only applicable for mobile phones purchased and maintained at CTM and after warranty period ends. Excludes any and all spare part charges.

 

~ 3G Mobile Monthly Plan Customer: Unlimited usage of local airtime and video airtime, offer is not applicable to IDD calls, International Call Forwarding and Roaming Service. 4G+ Mobile Monthly Plan Customer: Unlimited usage of local airtime, video airtime, SMS and Data usage, offer is not applicable to IDD calls, International Call Forwarding and Roaming Service. And is based on CTM Acceptable Use Policy (AUP) and Fair Use Policy (FUP).

 

Note: The above no.1 Club Experience offers are subject to change without prior notice. CTM reserves the right to make the final decision in case of any dispute.

CTM Credit Card

Exclusive Privileges for CTM Credit Card Cardholder

 

- Waive handset deposit when applying new connection for handset bundling package

 

- Double Credit Card Bonus Points for any CTM / Birthday transactions

 

- Free credit card annual fee for CTM customers

 

- Over hundred exclusive year-round / festive merchant offers

 

- “Instant Rewards” offers

 

- Priority Lounge Access at the Airports

 

- Convert your credit card Bonus Points to airline miles (i.e. Asia Miles, Air China, China Eastern Airlines & Southern Airlines)

 

 

Download the CTM Credit Card application form

 

 

*Bank reserves the right to change the content or terminate the above mentioned offer without prior notice.

Merchant Offer Guide

Go to Merchant Offer Guide