Supplementary Service
Service Details

The value-added services provide the mobile customers more convenience to manage calls and communication message more effectively and efficiently. These services include voice service and data services.

 

Available Features:

- Call Forwarding all calls

- Call Forwarding on mobile busy

- Call Forwarding on no reply

- Call Forwarding on mobile not reachable

- Call Waiting

- Call Barring of all incoming calls when roaming (Free)

- Call Barring of all incoming calls

- Call Barring of all outgoing calls

- Call Barring of all outgoing IDD calls

- Call Barring of all outgoing IDD calls except to Macau

- IDD Outgoing Call Barring by Exchange (permanent)

Tariff

Value Added Service

Monthly Charge (MOP)

Supplementary Service

$20

Notes

- To register for the Follow-Me Service, simply call 66800211 from your mobile phone (Cantonese and English only).

- The "All Calls Forwarding Supplementary Service" is required prior to using this service; should customer wish to use the SMS Forwarding Service, then the "SMS Forwarding with Storage Service" is required prior to using the Follow-Me Service.
- Local airtime charges are applied when calling the above hotlines.

- No airtime charge will be applied to local fixed line forwarded incoming calls.

- CTM reserves the right to make the final decision in case of any dispute.

Online Mobile CCF

Online Mobile Call Forwarding enables you to transfer calls even when you have no access to your mobile phone. Registered “Mobieweb” members just login to www.ctm.net and manage your calls online.

Online Mobile CCF
General Settings

-       Simply activate or deactivate the Call Forwarding Service through these following procedures:

Type of Service

Activate

Deactivate

Check Status

Call Forwarding All Calls

Press **21 Telephone No. # (Dial)

Press # # 21 # (Dial)

Press # 21 # (Dial)

Call Forwarding on Busy

Press **67 Telephone No. # (Dial)

Press # # 67 # (Dial)

Press # 67 # (Dial)

Call Forwarding on No Reply

Press **61 Telephone No. # (Dial)

Press # # 61 # (Dial)

Press # 61 #(Dial)

Call Forwarding on Not Reachable

Press **62 Telephone No. # (Dial)

Press # # 62 # (Dial)

Press # 62 # (Dial)

Call Waiting

Press 43 # (Dial)

Press # 43 # (Dial)

Press # 43 # (Dial)

To answer the incoming call and input the first call on hold: Press 2  

To put the new party on hold and reconnect the held call: Press 2  

To disconnect the current party and reconnect the held party: Press 1

 To disconnect the held party and continue the current party: Press 0

 This feature also carries the Call Hold function:

  - To put a call on hold: Press 2

  - To dial out with call on hold: Press Telephone No.

 To switch between the two calls: Press 2

 

-       Activate or deactivate the International Call Forwarding Service through these following procedures:

Type of Service

Activate

Deactivate

Call Forwarding All Calls

Press **21 International Access Code + Country Code + Area Code + Telephone No. # (Dial)

Press # # 21 # (Dial)

Call Forwarding on Busy

Press **67 International Access Code + Country Code + Area Code + Telephone No. # (Dial)

Press # # 67 # (Dial)

Call Forwarding on No Reply

Press **61 International Access Code + Country Code + Area Code + Telephone No. # (Dial)

Press # # 61 # (Dial)

Call Forwarding on Not Reachable

Press **62 International Access Code + Country Code + Area Code + Telephone No. # (Dial)

Press # # 62 # (Dial)

 

Notes:

-       The International Access Code is 00 (Overseas) / 01 (Hong Kong)

-       Customer is required to use the “International Call Forwarding Service” together with the “IDD Roaming Service” and “Call Forwarding Service”.

 

The Follow-Me Service (66800210) is the perfect service to save you whenever you forget to take your mobile phone out with you or whenever your mobile phone has run out of battery. To use this service, just call 66800210 from any other mobile phone or fixed-line telephone for immediate activation or deactivation of the "All Calls Forwarding Service”. This will enable you to remotely forward all your incoming calls to your selected mobile or telephone number at your location. Another Follow-Me Service feature you can choose is the “SMS Forwarding Service” where you can forward all your incoming SMS (excluding restricted SMS) to any selected mobile phone number, CTM "My Mail" e-mail mailbox.

 

 

When using “Call Forwarding Services” (includes “Call Forwarding on Busy”, “Call Forwarding on No Reply” and “Call Forwarding on Not Reachable” ) overseas, two routing roaming charges will be applied by the respective connected roaming network operator:

 

(1)  Whenever the activated “Call Forwarding Services” on the mobile phone is connected to a designated phone number under the mentioned conditions, a receiving roaming call charge per incoming call will be automatically billed by the respective roaming network operator.

 

(2)  Furthermore, another international roaming call charge will be applied for the routing from the roaming destination to the forwarded number’s destination.

 

Example:

When a customer activates the “Call Forwarding on No Reply” in Hong Kong and even if the customer does not pick up the incoming call, a receiving roaming call charge will be billed by the Hong Kong roaming network operator and another international roaming charge will be automatically billed for the call routing from Hong Kong to the forwarded number’s destination.

 

To avoid any unnecessary international roaming call charges, the customer may consider to use “Call Forwarding All Calls” {Press **21* Telephone No. # (Dial)} to forward all the calls directly to the designated telephone number or the customer may simply deactivate all the “Call Forwarding Services”.

 

Moreover, when using the “Call Waiting Service” or “Conference Calling Service” overseas, each connected incoming/outgoing call will be charged by the roaming network operator as international roaming calls.

 

Note:  For easy convenience when dialing an overseas number, customers can simply press "+" in place of the International Access Code.

 

For more relevant International Roaming Call Charge details, please visit here.