To prepare for the potential impact of Super Typhoon “Ragasa” on communications services, CTM has mobilized nearly 200 network and engineering personnel to conduct inspections and reinforcement of core telecommunication network facilities, mobile network base stations, remote sever rooms, backup power supplies and independent power generators. During the typhoon, staff at CTM Network Management Center continuously monitored the overall operation of communications networks across Macau and provided timely updates on service information via the official website and social media channels. As one of the members of the Civil Protection Structure of Macau, CTM worked closely with the Civil Protection Center to support wind and disaster prevention efforts, ensuring the stability of the overall communications services in Macau.
During the typhoon, CEM temporarily suspended power supply in low-lying areas to ensure the safety of electrical equipment in response to the flooding situation. Consequently, the remote server rooms of CTM in the affected areas activated their backup power systems to sustain fixed-line and mobile communications services, ensuring essential connectivity for those affected. During this period, some customers experienced interruptions to their fixed-line and internet services due to power outages affecting their home equipment. As power was gradually restored, fixed-line internet services have now returned to normal.
In terms of post-storm support, CTM’s Network Management Center identified customers in low-lying areas who had suffered damage to their telecommunications facilities due to flooding and proactively reached out to arrange repairs. Customers can also call CTM's No. 1 Hotline at 1000 to schedule repair services. CTM is committed to restoring service to all affected households promptly. Today (Sep 25), in coordination with the General Union of Neighbourhood Associations of Macau, the CTM Volunteer Team visited areas around Rua Das Estalagens and Rua de Cinco de Outubro to assist small businesses affected by flooding. They helped clean up shops and streets, removed flood barriers and checked for any damaged telecommunications equipment that required repair or replacement.
Vandy Poon, CEO, CTM emphasized that in response to Super Typhoon “Ragasa”, the company closely followed its typhoon contingency plan. He expressed gratitude for the teamwork across departments that ensured the stability of communications services and thanked all frontline personnel from different sectors who remained on duty during the storm.
