As global telecommunications technologies continue to evolve, serving as a leading telecommunications operator in Macau, CTM remains at the forefront of the development trend and offer cutting-edge 5G and 5.5G services, providing the public with advanced and high-quality mobile communications services. In line with these advancements, CTM announces the phase out of its 3G service and return related spectrum to the Macau SAR Government, effective in June 2025. As part of this transition, CTM 3G services will gradually phase out, with the final license expiry set for 00:00 on June 5, 2025.
CTM proactively reach out to users whose devices do not support Voice over Long Term Evolution (VoLTE) and encourage them to upgrade their handsets and update their settings promptly. This information is being communicated through various channels, including phone calls, SMS, and social media platforms. In addition, CTM customers can check if their devices support the VoLTE function by dialing “#183#” on their mobile phones. CTM urges the public to pay close attention to this important information and update their devices as soon as possible to ensure continued access to stable and seamless communication services after the phase out of 3G network.
To raise awareness about the phase out of 3G network, CTM Volunteer Team has organized over 20 sharing sessions at community centers across various districts since February. These sessions have provided mobile network tips and essential information about the phase out of 3G network, to more than 700 citizens. During the sessions, CTM Volunteer Team members also assisted those in needs in updating their mobile phone settings and checking their devices to prevent disruptions in voice call services due to the phase out of 3G network.
To assist citizens in upgrading their devices and services, CTM introduces a 5G service upgrade offer with a monthly subscription starting as low as $43, allowing users to enjoy 5G data usage in three destinations, and an additional offer of $0 on handset device for designated service subscription. More details can be found on CTM official website at www.ctm.net or contact CTM No. 1 Hotline: 1000.
In the future, CTM will continue to stay up-to-date on technological advancements and bring cutting-edge communication and information technology services to Macau, aiming to deliver a better and more advanced service experience to the public.
