Personal data collection & processing statement

(i) The entity responsible for the processing of your personal data is Companhia de Telecomunicações de Macau, S.A.R.L. (“CTM”) with registered office at Rua de Lagos, s/no.,Telecentro Building, Taipa, Macau.

(ii) Your personal data shall only be processed for the purposes for which it was collected, i.e., for the purposes of providing CTM’s services (including the daily operation of the services) or related products, in order to fulfill CTM’s obligations and exercise its rights under the contracts between you and CTM.


(iii) The provision of your personal data to CTM, as may be requested in the application forms necessary for the subscription of CTM services, is mandatory. Providing incomplete information may prevent CTM from providing you with the services that you are subscribing.

(iv) All practical steps will be taken by CTM to ensure that personal data is accurate and will not be kept longer than necessary or will be destroyed in accordance with the statutory requirements.

(v) Personal data will be protected against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access and against all other unlawful forms of processing.

(vi) You have the right of access, correct and update your personal data that is held by CTM and your request for access to or correction of personal data will be dealt with in accordance with Law no. 8/2005 (Personal Data Protection Act). In order to exercise this right, the owner of the personal data is required to personally approach one of CTM’s shops and, in possession of its identification documents, make a written request identifying the data that to be accessed, corrected or deleted. Please allow 30 days for CTM to process your request to correct or delete your personal data.

(vii) Your personal data is confidential and is subject to procedural controls designed to safeguard it. Personal data will only be disclosed where permitted by the provisions of your Agreement with CTM or the law, or with your consent or when CTM is legally compelled to do so. CTM may be required, under applicable legal provisions to disclose your data to the competent authorities. In addition, your personal data may be disclosed or transferred to third parties providing services to CTM in connection with the operation of its business.

(viii) You consent to the use of your information, including your personal data, for direct marketing related to your Agreement and CTM’s products or services.

(ix) Notwithstanding the preceding paragraph, pursuant to Article 12 of the Personal Data Protection Act you have the right to opt out, at any time and free of charge, from receiving marketing information or materials or, to (a) oppose to your personal data being used for direct marketing or commercial purposes or (b) request that CTM notifies you before your personal data is disclosed for the first time to third parties for marketing purposes, and to oppose at any time to its disclosure by CTM to third parties for such purposes.