Other Charges
Items | Each Time Once-off Charge (MOP) | Monthly Rental (MOP) |
Router Reconfiguration, per reconfiguration | $500 | -- |
Office Hour On-Site Support Service (Free for 1st time) ^ | $100 | --- |
Non-Office Hour On-Site Support Service ^^ | $200 | --- |
Additional IP * | --- | $350 |
Change of Customer Name | $100 | --- |
Change of Internet User ID | $100 | --- |
Service Reconnection | $100 | --- |
Microfilter | $50/Each | --- |
Service Suspension^^^ | $50/Each time | --- |
Notes
^ Office Hour: Mondays to Saturdays 9h00 to 18h00
^^ Non-Office Hours : Mondays to Saturdays 00h00 to 09h00 & 18h00 to 24h00; Sundays and Public Holidays 00h00 to 24h00.
^^^The service suspension handling fee is MOP50 per application and will be charged to related bill. Customer can apply one or multiple request for service suspension or resumption throughout the year counted from the first service suspension day; the related Internet service will be suspended until customer apply service resumption. Within the aforementioned one-year period, if the total accumulated service suspension day is or less than 90 days, the monthly rental of related service plan and any other Value-added Services will be waived during service suspension; but if the total accumulated service suspension day is over 90 days, from the 91st day onwards, customer is liable to settle the monthly rental of related service plan and any other value-added services.
* Only applicable to the service plans included with fixed IP
All prices are in MOP.
Customers are bounded by the Terms & Conditions of the Service provided by CTM.
