FAQ - myTV SUPER Alpha Pack (Macau)
About myTV SUPER
Q1) What is myTV SUPER Alpha Pack (Macau)?
A1) myTV SUPER Alpha Pack (Macau) offers over 20 thematic channels, customers can enjoy diversified programs including the popular dramas, variety shows, foods, travels, classic, cartoons, movies, news and documentary programs. It is also equipped with VOD function with over 80,000 programming hours, enabling you to view favorite programs of your own choice; and Timeshift function is also available for designated channels that offers playback of contents broadcasted within three hours. myTV SUPER brings you an enjoyable experience of watching TV and online videos.
Q2) Does myTV SUPER have any service area restriction?
A2) myTV SUPER Alpha Pack (Macau) is available in Macau only.
Q3) What language displays do myTV SUPER support?
A3) myTV SUPER currently supports Traditional Chinese and English displays.
Q4) How to ask for customer service support?
A4) For the enquiries of service subscription, customers can contact to the related telecom service provider from which subscribed to myTV SUPER service directly. For those customers who subscribed service via myTV SUPER platform or have other inquiries, they may contact us via WhatsApp in myTV SUPER App, email us by enquiry@mytvsuper.com or call our service hotline at +852 2399 9666 for enquiries.
Channel / Program viewing
Q1) How to check the program schedule on myTV SUPER?
A1) You may check the program schedule through:
i) myTV SUPER official website: https://www.mytvsuper.com/en/epg;
ii) Select“TV”mode, then click desired channel and click“EPG”on myTV SUPER App.
Q2) Do live streaming channels sync with TV?
A2) In general, live channels on myTV SUPER service may have a short delay compared with TV broadcast due to network transmission latency.
Q3) Can I watch 4K program on mobile device, website or Smart TV?
A3) myTV SUPER Smart TV Version can reach the resolution of 4K picture quality, depends on the product specification of TV set. myTV SUPER App and Web do not support 4K TV quality.
myTV SUPER Alpha Pack does not include 4K programs, customers can upgrade to myTV Gold if necessary.
Q4) Why can’t I watch live streaming channel or program archive?
A4) Here are some possible reasons:
i) You are not in Macau;
ii) Network is unstable;
iii) The video cannot be played due to copyright or license issue;
iv) The player in your device does not support the system.
Q5) Can I add a live streaming channel to “My Playlist”?
A5) No, “My Playlist” is for keeping your favorite VOD program list only.
Technical Support
Q1) What is the basic requirement for mobile phones and tablets for using the service of myTV SUPER?
A1) Suggested requirement for using myTV SUPER:
i) Smartphones:
Operation System: iOS 10.0 or above, Android 7.0 or above
ii) Tablet PCs:
- Operation System: iOS 10.0 or above, Android 7.0 or above
- Network Connection: suggested to use Wi-Fi or 3G / 4G LTE network or above
iii) Web browsers:
- Operation System: Windows 10 or above, Mac OS 10.15 or above
- Internet Browser: Safari 13 or above, Chrome 130.0 or above, Microsoft Edge 130 or above
- Network Connection: suggested to use 30Mbps or above
iv) Smart TV:
- Operation System: Android 9.0 or above
- Network Connection: Suggested to use 30 Mbps or above broadband service
Q2) What is the required broadband transmission for enjoying myTV SUPER service?
A2) i) The basic bandwidth requirement for myTV SUPER Smart TV Version:
4Mbps or above / 12Mbps or above (for 4K program)
ii) The basic bandwidth requirement for myTV SUPER mobile App:
1.5Mbps or above
iii) The basic bandwidth requirement for myTV SUPER Web:
Suggested to use 30Mbps or above
Q3) The mobile device or browser I use is not in the compatible list or is lower than the minimum requirement of service, what can I do?
A3) myTV SUPER service may not be available if the equipment is incompatible or lower than the minimum requirement of our service. Subscribers should use device and operation system which are myTV SUPER compatible. Please visit https://www.mytvsuper.com/en/basic_requirement for details.
Q4) Can I download and install myTV SUPER app on other TV Box or SMART TV?
A4) No, myTV SUPER App version does not apply on other TV Box or Smart TV. Smart TV user can download and login myTV SUPER Smart TV Version from build-in Google Play in smart TV to enjoy the service.
Q5) Can I use myTV SUPER App service by connecting the device to TV set directly or supporting Miracast?
A5) myTV SUPER App version is only applicable to designated compatible devices and mobile operating systems, Miracast is not applicable. Smart TV user can download and login myTV SUPER Smart TV Version from build-in Google Play in smart TV to enjoy the service. Please visit http://www.mytvsuper.com/en/basic_requirement for details.
Q6) How many devices can be supported for multi-view in myTV SUPER Alpha Pack?
A6) - Smart TV user: Smart TV x 1 + App / Web x 1
Can login and use 1 myTV Gold Smart TV Version and 1 myTV Gold App or Web service on up to 2 different devices at the same time.
- App user: App/Web x 2
Can login and use myTV Gold App or Web service on up to 2 different devices at the same time.
Q7) Can I pair to several devices in the same time?
A7) No, it depends on the quota of myTV SUPER Multi-view service. Customers can only login to devices with specified quota at the same time. If the quota is full, logout is necessary before login to another set. Each service account is allowed to change device not more than 6 times in each calendar month. Please contact us for assistance.
Q8) Can I download the programs to my mobile device for watching outside later?
A8) No, “Smart Download” function is not included in myTV SUPER Alpha Pack (Macau), you can use it by additional order or upgrade to myTV Gold when necessary.
