Smartwatch eSIM

Launching Better Services Every Time

 

First Smartwatch eSIM Service in Macau. CTM connecting the technology of life.

 

 

Why should you use the Smartwatch eSIM Service?

It's convenient: Using the Smartwatch eSIM Service, you can make / receive calls and send / receive SMS with your smartwatch, stay connected, and stream your favorite songs even without having your phone with you.

 

Keep you in touch with others outside: With the Smartwatch eSIM Service, you can easily stay online even when it's inconvenient to use phones during work hours just by using your smartwatch.

 

 

Service Introduction

 

"One Number Sharing" service is a value-added service that enables customers to use their smartwatches to connect to the network and share their phone's mobile number and monthly plan. The smartwatch and the phones can make / receive calls, use local data and SMS independently without any distance limit, and the usage will be conveniently deducted from customers' current phone plan.

 

Service Charges

 

"One Number Sharing" service:

Special Price: $18 / month (Original Price: $25 / month)

 

 

Supported Smartwatch Models:

 

CTM Smartwatch eSIM Service Supported Smartwatch Models  (Hong Kong & Macau Versions)

Brand

Apple

Models (Hong Kong & Macau Versions)

Apple Watch Series 3 GPS + Cellular

Apple Watch Series 4 GPS + Cellular

Apple Watch Series 5 GPS + Cellular

Apple Watch Series 6 GPS + Cellular

Apple Watch Series 7 GPS + Cellular

Apple Watch SE GPS + Cellular

Supports Watch Operating System

Watch OS 8.6 or above update versions

Supports Handset Model

iPhone 6S or above models

Supports Handset Operating System

iOS 15.5 or above update versions

 

*CTM will also launch the Samsung Smartwatch eSIM Service soon. Check out future announcements for more details.

 

Note:

If you want to learn more about the Apple Watch's features and functions, please visit the related official website.

 

 

Application Flow

Customers need to apply for the service through the eSIM smartwatch's official app. (Refer to the example below for the Apple Watch).

 

FAQ

1. What is the Smartwatch eSIM Service?

The Smartwatch eSIM Service enables customers to make / receive calls and send / receive SMS, remain connected to the Internet and their contacts via smartwatch without bringing their phone with them.

 

2. Which models can use the Smartwatch eSIM Service?

Only specific models of smartwatch can use the eSIM service. Please visit the related official website for more details.

For Apple Watch: https://www.apple.com/mo/whttps://www.apple.com/mo/watch/atch/

 

3. Can GPS versions of smartwatches use the Smartwatch eSIM Service?

No, they cannot. If current customers want to use the Smartwatch eSIM Service, they will need to change to "GPS + Cellular" or "LTE" versions of the smartwatch.

 

4. How to check if the smartwatch supports the eSIM service?

For Apple Watch: Customers can check to see if there is a "Set up Mobile Data" in the official watch app's Settings on the phone that is paired with the smartwatch.

 

5. How to apply for the Smartwatch eSIM Service?

Customers can open the official watch app, click "Mobile Data", click "Add a New Plan" and follow the instructions to apply. Customers can enjoy a 3-month FREE trial of Smartwatch eSIM Service after they successfully apply for the service for the first time. After the FREE trial period is over, if customers wish to continue to use the service, a monthly fee of $18 will be charged.

 

6. Does the phone need to be connected to a network in order to apply for the Smartwatch eSIM Service?

Yes, it does. Please check to ensure that it has successfully connected to the Internet via mobile data or Wi-Fi before applying for this service.

 

7. What should I do if there's no response after I have activated the eSIM service?

Please make sure that the phone Bluetooth successfully enabled, and has connected to the Internet via mobile data or Wi-Fi; if the service still can't be activated, simply restart the phone or update the phone to the latest operating system version and try again.

 

8. How is the data usage calculated for the Smartwatch eSIM Service?

The usage will be calculated as part of the mobile plan customers used when applying for the eSIM service. The extra usage will be calculated according to the extra usage charge in the corresponding plan.

 

9. If I bought an eSIM smartwatch without applying for the Smartwatch eSIM Service, can I still use the smartwatch to connect to the phone / send SMS without bringing the phone out?

No, you can't. Without the Smartwatch eSIM Service, the smartwatch can only use functions that do not need network connection, e.g. check the time, etc. when away from the phone.

 

10. Does CTM eSIM service support overseas data roaming?

No, it does not. eSIM smartwatches do not support overseas data roaming.

 

11. If I have two phones, can they simultaneously be paired with one smartwatch and use one Smartwatch eSIM service?

No, they cannot. Each smartwatch can only be paired with one phone at a time. Additionally, each smartwatch can only use one mobile number to apply for the Smartwatch eSIM Service.

 

12. If I apply to change my Mobile No. after applying for the Smartwatch eSIM Service, will the service be affected?

This will not affect the Smartwatch eSIM Service.

 

13. How can I transfer the Smartwatch eSIM Service if I need to change my phone or smartwatch?

If you change your phone, as long as the same SIM card is used, the service will not be affected. Simply pair the smartwatch with the new phone and the Smartwatch eSIM Service will work as normal.

If you change your smartwatch, the transfer can be initiated in the phone's official watch app. After the transfer is completed, the eSIM service will be automatically canceled on the previously paired smartwatch. You can click here for the step of transfer smartwatch eSIM service.

 

14.  What do I do if the smartwatch that has the Smartwatch eSIM service is lost / damaged?

If customers lose / damage their smartwatch, please visit CTM shops to cancel the eSIM service immediately.

 

15.  Can 1 Card Multi No. customers apply for this service?

Yes. However, customers that have applied for a Hong Kong  No. are temporarily unable to apply for this service until further notice.

 

Notes :

1. This service does not support usage outside of Macau.

2. After the 3-month FREE trial period, the respective value-added service monthly fee of $18 / month will be applied if the customers continue to use this service.

3. The above service is not applicable for converting eSIM to physical SIM or physical SIM to eSIM applications.

4. If the service of an already paired smartwatch needs to be transferred to another smartwatch, please first check to see if the phone supports the change of service. If yes, the transfer can be initiated by following the instructions in the phone's respective watch app. After the transfer is completed, the service will be automatically canceled on the previously paired eSIM smartwatch.

If not, please first visit CTM shops to cancel the service and re-apply for the service on the new smartwatch.

5. After applying for the Smartwatch eSIM "One Number Sharing" Service, the smartwatch and phone can use the same Mobile No. to make calls to one another; in this case, 2 airtime usage will be deducted.

6. If the smartwatch has been lost or stolen / customers want to cancel the service, customers will need to visit CTM shops to cancel the service in person and re-apply for the service if they want to use it again.

7. The following actions will not affect the eSIM Service :

    Changing Mobile No.

    Changing smartwatch

    "Reset All Settings" on the phone

8. The below actions will be treated as abandoning the SIM card and the service contract will remain valid:

    Selecting the "Remove CTM Plan" on the phone

    Selecting "Erase Watch Content and Settings" on the phone

    Selecting "Remove all Data Plans" and etc. on the phone

9. When the iPhone is not near the Apple Watch, this may result in the Apple Watch only being able to use iMessage to send or receive messages.

10. The actual data transmission speed may vary according to the network situation, hardware device capability, software in use, number of concurrent users, location, number of applications in use, speed of website response and other like cause(s).